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FAQs
  • How to solve the problem of excessive noise from the washing machine motor during operation?
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    The motor uses a precision balanced design and vibration damping structure. If abnormal noise occurs, please first check if the installation is stable and the load is balanced. Tests show that 90% of noise problems stem from improper installation. Our professional team can provide free on-site inspection services to ensure smooth and quiet motor operation.
  • What to do if the refrigeration compressor motor frequently overheats?
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    Both AC and DC motors have a built-in intelligent temperature control protection system, which automatically reduces the frequency for protection when the temperature exceeds the safety threshold. If overheating persists, check for blocked heat dissipation channels and unstable voltage. Our motors use high-temperature resistant enameled wire and high-efficiency heat dissipation aluminum casings, ensuring continuous operation without overheating under standard working conditions.
  • What could be the reason for difficulty starting a BLDC brushless motor?
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    Difficulty starting is often related to the control module parameter settings. BLDC motors use electronic commutation technology and require a dedicated driver. We provide complete control solution debugging services to ensure sufficient starting torque and rapid response, currently achieving a 99.8% first-time start success rate.
  • How to replace the motor after its service life expires?
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    The motor has a designed lifespan of 8-10 years. After exceeding the service life, we offer a trade-in service. Old motors can be recycled for a discount, and a new motor will be installed with a 1-year extended warranty. Our replacement parts are 100% compatible with the original machine, ensuring seamless integration.
  • How to prevent corrosion of the motor in rainy and humid environments?
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    Nanxin motors use a three-layer anti-corrosion coating process on the casing, and the core components are made of 304 stainless steel. In humid environments, it is recommended to regularly check the moisture-proof performance of the wiring terminals. We provide a moisture-proof sealing kit with the product and offer annual free anti-corrosion inspection services to ensure the motor's durability in various environments.
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